Customer Accolade for Contact Center Agent Jan G!

Supervisor Laureen wrote:

"I had the pleasure of speaking with Mr. Pickman and his wife on speaker phone this evening who asked to speak with a supervisor. They wanted to express what great Customer Service they received from our very own Jan G!

Mr. Pickman said she was excellent, easy to understand and then Mrs. Pickman chimed in and said she even told us about the advantages and disadvantages and provided a recommendation!! They wanted Jan to be recognized for the exceptional Customer Service she provided to them!

Way to go Jan, thank you!!!"

Laureen
Night Supervisor
Taction - The Contact Center


For more information about Taction and award winning Customer Service please see Taction.Com or Contact Us today!

Customer Accolade for Contact Center Agent Kristi G!

Day Supervisor, Becki D wrote:

Customer William B. called to place an order with Kristie, and after his order he asked to speak with a supervisor. He wanted to tell us that people are always quick to pass on complaints and that not enough people pass on positive feedback.

William wanted to tell us that Kristie was extremely friendly, courteous and helpful. He wanted us to be sure to give her a pat on the back.

Thank you Kristie for taking such good care of our customers. You are awesome and we are glad to have you on our team.

Way to go Kristi!


To learn more about Taction - The Contact Center please see http://www.taction.com/

Agent of the Month, June 2011!

Another fantastic month for a young lady who gets a lot of mention around here, congratulations to Kristi G. for having the highest KPI numbers for the month of June...

and she's pretty nice as well : )

For more about our award winning contact center teams please see http://www.taction.com/ or Contact Us Today!

Customer Accolade for Contact Center Agent Jen S!

Evening Supervisor, Laureen wrote:

A [Client] customer, Nathan D, called to discuss carry on luggage and dimensions. He had the pleasure of reaching one of our "knowledgeable" agents. At the end of the call he asked to speak with her supervisor.

Nathan stated that she was helpful, very polite and patient. It was a longer call which resulted in an order. She did a great job in explaining about the carryon luggage.

The agent who provided such excellent service was Jen S!! Way to go Jen! Great Job!

Laureen

Evening Supervisor

Wish your call center received Accolades like this? Contact us now to discuss the Taction difference!

Customer Accolade for Contact Center Agent Mary R!

Consumer Advocate Amy B. wrote:

I just spoke with Giovanna C. who wanted to thank [our client] for employing the wonderfully, caring person that she had just had a conversation with!

She stated that Mary was Really Awesome, Patient, and Kind! Mary listened to her situation and gave her an immediate resolution!

Mary apologized that the Father's Day delivery was stolen from the porch once it had been delivered, but assured her that we would send out the replacement and he would receive this by the middle of next week.

Ms C. had never been through anything like this before but was very happy that she was dealing with a company that was so understanding.

When you see Mary Ross, please congratulate her on a call well done!


For more about Taction and our award winning agents, like Mary, please see http://www.taction.com/

A Customer Accolade for Contact Center Agen Kristi G!

Consumer Advocate Amy B. wrote:

I just received an email from a customer who had been having trouble getting authorization with his credit card (he has a foreign billing address). Here is the email he sent:

COMMENTS: Hi, I would really like to thank Kristie from your customer service department for providing me with top quality customer service. I am sure the quality of the bag I have ordered will also be of top quality as your customer service.

Thanks Kristie again, Kind Regards

Prashu

Guess I don't need to say anything else, except Thank You, Kristie G. for taking wonderful care of our customers!


Amy
Consumer Advocate


For more about Taction please see http://www.taction.com/

Client and Customer Accolade for Contact Center Agent Tina A!

Charity H wrote:

A Client emailed us this morning with this wonderful feedback concerning our own Tina A!! AWESOME JOB!! Keep up the good job!! We love proving to customers and clients that Taction Agents are the BEST!!

Client Message: "We just wanted to pass some happy customer feedback to you for Tina A!

We just had a customer call in who had trouble with her order due to UPS. She spoke with Christina last night and could not say enough about how wonderful Tina was and how helpful she had been last night. She said that no matter what time of day she calls in she has always had a wonderful experience and whoever she speaks to has always been so patient, helpful and kind."

For more about Taction - The Contact Center please see http://www.taction.com/

Customer Accolade for Contact Center Agent Jen S!

Cosumer Advocate, Amy B. wrote:

I just spoke with Client caller Sharon M. who called in to get information on a couple of collections that we do not sell...

She was so impressed with the friendly, helpful person that answered the phone that she requested to speak with her supervisor. Sharon stated that "...Jen didn't know the answers yet advised that she could refer me to someone that would have the details on these collections".

Sharon was very impressed that the very nice person on the phone not only admitted that she didn't have the information but was extremely helpful in giving her the phone number to where she could get all the info needed on other company collections.

It appears that we have a perpetual Accolade Queen in the making!!!!

Way to go, Jennifer! You really are an Ace with our Customers!

For more about Taction - The Contact Center please see http://www.taction.com/

An Accolade for Contact Center Agent, Laurie J!

Consumer Advocate Amy B, wrote:

Ms H. called from Specialized Transportation INC to inquire about providing trucking services to [our Client].

She was so impressed with the "wonderful conversation" that she had and the "outstanding customer service", she asked to speak with me to give praise about the person she had just spoke with.

Although Ms H. was not purchasing today... I am sure she will remember this call when she is looking for her next suitcase.

When you see Laurie Johnson, please congratulate her for receiving an Accolade!

Thank you Laurie, for your dedication to our Clients!

Amy

Consumer Advocate
Taction - The Contact Center

For more about Taction please see http://www.taction.com/

EFFICIENCY MAINE SELECTS AWARD-WINNING WALDOBORO COMPANY TO MANAGE CALL CENTER

(AUGUSTA) -- Efficiency Maine recently awarded a contract for call center services to Waldoboro-based Taction – The Contact Center.

Taction will be answering in-bound calls made to Efficiency Maine’s toll-free number, assisting business and residential clients of Efficiency Maine programs by fielding inquiries concerning incentives and other matters.

Taction takes telephone and e-mail orders and handles customer service and sales for some of the country's most trusted brands. Current and past clients include Samsonite Company Stores, Cuddledown, American Express, Kodak, Maine's Office of Tourism, Harbor Sweets Chocolatier, Polaroid, Lotus 1-2-3, and the Maine Public Broadcasting Network.

In 2006, Taction was the first outsourced contact center ever to win the NorthFace ScoreBoard Award, a prestigious national honor given to companies that provide superior customer satisfaction. Taction qualified for the award – considered the "Oscar" of the customer service industry – by scoring high client satisfaction levels on two consecutive surveys conducted by Omega in 2005.

“We are proud to have Efficiency Maine as one of our valued clients because we believe so strongly in its mission of energy efficiency and conservation,” said Taction’s founder and CEO, Ralph White. “We admire Efficiency Maine’s goals and programs, and feel their contributions are critically important in helping Mainers to be smart stewards of their resources, while reducing the overall cost of energy for the entire state.”

“Our operations require a call center that can handle complex questions, provide quick and accurate information, and deliver it with professionalism and courtesy, said Efficiency Maine Executive Director Michael Stoddard. “Taction impressed us with their talent and experience, and we are happy to have them on board.”

Efficiency Maine is an independent quasi-state agency dedicated to promoting the more efficient and cost-effective use of energy in order to save money for Maine residents and businesses, grow the economy, and create jobs.

###

For more info, contact: Efficiency Maine, Paul Badeau, (207) 287-4350

For more about Taction contact Randall McKee (800) 508-9936

Customer Accolade for Contact Center Agent Mary R!

Consumer Advocate Amy wrote:

I just had the pleasure of speaking with Mr Donaldson who had nothing but kind words to speak of one of our Agents. He said that she was the "kind you want to keep"!

He is switching from Delsey and Travel Pro to [our Client] because he was very impressed with the way he was just handled on the phone and reassured about the products he is interested in purchasing.

I would say that Mary R. has left a great impression on Mr Donaldson and he will be a Customer for a long time!

Thank you, Mary for your dedication to our Clients!

Amy
Consumer Advocate

For more about Taction - The Contact Center and our World Class Agents please see http://www.taction.com/

It's No Myth, USPS QR Code Summer Sale is Final!

Planning a mail-drop this summer and wringing your hands over the expense? Well put your hands together for the USPS and the PRC because they just gave you a discount!

It's true! The promotion provides business mailers with an upfront 3% discount on Standard and First-Class mail letters and flats that include a two-dimensional barcode that can be read or scanned by a smartphone.

With no minimum volume this opens up a new conversation with many small to medium direct mailers who might decide to create supplemental mailings during an otherwise "slow season" market.

For more about the Promotion just go here: USPS Promotion FAQ

For more about using QR Codes just go here: QR CODEs or just contact us, we'd be glad to help with your next mail campaign!

Customer Accolade for Contact Center Agent Will M!

Quality Assurance Leader Charity H wrote:

Team,

I had the pleasure of speaking with [client] customer Mr. Wes D. today. He wanted to take the time to let us know that he was impressed with Will's procedures and his demeanor. He was expeditious, and answered his questions quickly and appropriately. And even somewhat anticipated his requests! He wanted us to make sure that we gave Will a pat on the back for him!

Will, thank you for all you do! It is Appreciated!
Charity

http://www.taction.com/

Taction - The Contact Center's April Agent of the Month!

Vice President and General Manager Theresa Jones announced Taction's Agent of the Month for April 2011 is no other than our very own "most likely to get named Agent of the Month", Agent Laurie J.

Congratulations and Thank You Laurie, you put the WOW! in WOW!Factor

For more about Taction - The Contact Center please see http://www.taction.com/

Taction - The Contact Center Agent of the Month, Kristi G!

Theresa Jones, Vice President of Human Resources, announced the results of Taction's Agent of the Month naming Contact Center Agent Kristi G as having the highest KPI scores for March, 2011. 

Kristi has been with Taction since August 11, 2008 building value into an award winning and highly tenured Team from day one!

Congratulations Kristi, your attention to detail and focus on superlative customer service has paid off once again...

For more about Taction - the Contact Center please see http://www.taction.com/

Press: Taction’s High Touch Service Meets High Fashion, Once Again

Waldoboro, Maine, March 31, 2011

Taction – The Contact Center has a new partner, Jill Milan, maker of exquisite, leather-free handbags for women who are compassionate and on the cutting edge of style.

The brand’s first line was launched at the celebrity-studded 25th Anniversary Genesis Awards in Los Angeles earlier this month. The awards are given out by the Humane Society of the United States.

“We’re excited to announce our company and first collection, the Spring/Summer 2011 line,” said Jill Fraser, chief executive officer of Jill Milan. “The collection combines luxurious style with the highest quality of design and construction, and does so without using animal-based materials.”

An entrepreneur and a vegan, Fraser strives to combine fashion with philanthropy. The company’s signature “Thoroughbred Bag” was designed with equine rescue in mind, and a portion of the proceeds from sales will support programs that rescue horses from slaughter.

The upscale bags are handmade in Florence, Italy by craftsmen who use natural, luxurious materials such as linens, cottons, and buttery-soft faux leathers. The hardware is also handmade, and the beads used on some bags in the line are blown by artisans in Murano, Italy.

Prior to the launch, Jill Milan formed partnerships with DeFacto Design to develop its e-commerce-enabled website, and with Taction – the Contact Center to develop and maintain its consumer relationships.

"Taction's deep experience with luxury and fashion goods made it the best choice for Jill Milan. Their history of handling some very high-profile fashion companies gave us confidence that they understand our product and will communicate its unique benefits to consumers,” Fraser said.

Taction has served some of the fashion industry’s best-known brands, including one that was named for its iconic designer and dotted with her initials, Taction’s CEO Steve White pointed out.

“Our agents know how to create a great experience for people who want white-glove service,” White said. “What’s wonderful is that Jill Milan consumers have high style and a big heart, and our agents appreciate that. They like being on a team that’s changing the future of high fashion.”

ABOUT JILL MILAN: For the Jill Milan story and for photos of the inaugural handbag line, visit http://www.jillmilan.com/.

ABOUT TACTION: Taction is a contact center for hire offering professional, positive telesales and services to your customers 24/7, 365—whether they're individuals or businesses. We’re located on the beautiful coast of Maine, which means our agents come to work happy. You can hear that over the phone. http://www.taction.com/

For Immediate Release, March 31, 2011
Contact: Randall McKee (800) 508-9936

 

Customer Accolade for Contact Center Agent Becki D!

Training Coordinator, Charity H wrote:

I had the pleasure of speaking with [Client] customer Emily S. She wanted to let me know how impressed she was with our Customer Service Representatives. She had spoken to a couple of them in the last couple of days and was really impressed with how well they knew their "stuff".

[Emily] was so amazed when she was speaking with Becki when Becki actually [asked to place] her on hold and went and measured the [product sizing] for her! She said she had never spoken to any company that had offered to go to that level of service for her before.

Thank you Becki for going above and beyond for our customers! [Emily] said that she will certainly be shopping [with our Client] again in the future!


GREAT JOB! WE APPRECIATE ALL YOU DO!!

Charity Hayes

http://www.taction.com/
 
 

Customer Accolade for Contact Center Agent Jen S. and Client Consumer Advocate Amy B!

Vice President of Human Resources, Theresa Jones, sent along this email from a Client Customer for life!

"Dear Amy,

I just wanted to say thanks to you and [Jen] for your gracious and speedy handling of a problem I had with my recent delivery.

As I mentioned, my daughter and I each own several pieces, and we are very enthusiastic about their quality and design.

Now, after dealing with your company directly for the first time, we are just as enthusiastic about team as we are about your products.

Thanks again!

Best wishes,

Evelina R."


For more about Taction - The Contact Center and our WOW! Factor service please see http://www.taction.com/

Customer Accolade for Client Consumer Advocate Amy B!

Supervisor Charity wrote:

I had the pleasure of speaking with "Dr. Arnold" today. He called for one reason only... to let us know how that Amy had restored his faith in [Client]! He stated that he wasn't going to take me through the whole story but that he was a faithful [Client] customer and that this most recent situation had shaken him but Amy had scored a TOUCHDOWN! She had hung in there 'till everything was taken care of! He felt that she was just wonderful and an email wasn't enough. He needed to reach out beyond that to express his appreciation!

WAY TO GO AMY!! WE LOVE YOU!!

For more about Taction Services and our Award Winning Agents please go to http://www.taction.com/

Customer Accolade for Contact Center Agent Janelle B!

Client Consumer Advocate Amy B. forwarded the following email from a Customer:

"I would just like express my thanks to the sales person who assisted me with my purchase this morning, placed by calling the 800-number. It was a pleasure dealing with her. She would no doubt respond that she was only doing her job. No, she was doing more than that. I could not have asked for more professional and efficient service.

I would be remiss not to mention this to management.

Albert M."

Amy wrote:

With a little footwork, I found that Mr. M. had called early on Saturday morning 3/5 to cancel his order because he couldn't get the promotional code to work online, our Agent canceled his first order and placed another with the promotion and 2 additional items (WOW)!

Thank you, Janelle for making [Our Client] #1 in our Customer's eyes. You have left a very good impression on Mr M!

Job Well Done!

Amy

For more about Taction - The Contact Center and our Award winning Agents please go to http://www.taction.com/

An Accolade for Contact Center Agent Jen S!

Night Supervisor Laureen wrote:

Customer Janice L. called tonight and spoke with Jen S. At the end of the call she asked to speak with a supervisor. Janice had been struggling to find [specific product] and had been unsuccessful until tonight.

Janice wanted to be sure Jen got recognized for going above and beyond and making a great effort in assisting Janice with her struggle.

Way to go Jen S! Thank you for being here and for providing excellent customer service!

Laureen

Night Supervisor
http://www.taction.com/

Contact Center Agent of the Month for February, 2011

Taction - The Contact Center is pleased to announce the Agent of the Month for February, 2011. We bragged her up so hard in January that we'll get right to the drum roll...

Please congratulate Becki D. for another Agent of the Month win! We smell a dynasty brewing here...


For more about Taction - The Contact Center and our Award Winning Agents please go to http://www.taction.com/!

An Accolade for Taction - The Contact Center Agent Racquelle B!

One of our Clients forwarded the following customer email to Operations Manager Michele B.

“I just placed my second order over the phone for a 6 month supply of your [product]. I must say both times I have ordered the customer service representatives have been extremely friendly and very helpful. I like the convience of the [product] but your friendly customer service is really the reason I have come back to order again and will order again in the future”

Great Job Racquelle! Stand up and take a bow!!!!

Thank you Racquelle for being an asset to the Taction team!!!

Michele

Client Accolade for Contact Center Agent Janelle B!

VP of HR, Theresa J passed the following email on from one of our expanding Clients:

"Alan Gordon, our Director of IT development called into the help desk yesterday afternoon and spoke w/ Janelle about our new initiative. He asked her questions even though he knew that the TACTION team was [un]aware of the initiative.

...Alan announced to the executive team at our meeting this morning that he was impressed with TACTION and [you] are clearly a company which values customer service.

Thank you for all your efforts and let's keep up the great work.

Rosalie

Director of Customer Service"

Thank you, Janelle, for feeling your way 'in the dark' with honesty, integrity and with the spirit of award winning customer care!

For more about Taction - The Contact Center please see our website http://www.taction.com/

Customer Accolade for Call Center Agent Kristi G. and Consumer Advocate Amy B!

The following email was forwarded through to praise Call Center Agent Kristi G. and Consumer Advocate Amy B, (yes, again!) for their continued efforts to create life-long raving fans and customers for our clients!

"I needed to write a letter to say how amazed I was by the care I received on Tuesday Feb 1, 2011. To make a long story short, I purchased a [product] less then a month ago and things on it started to break. I talked to two people within the [company], one the in Warranty Dept. and the other in the Sales Department who worked with the Customer Service Department to help me. Unfortunately, I was driving so I wasn't able to take their names otherwise I would mention their names. Bottom line, everyone involved went beyond and above the call to help me out and take care of the problem. What they did made me speechless and I can't thank them enough for their help, support, understanding. Even now I have a hard time expressing the words on how great they made me feel as a customer, when customer service is not easy to come by anymore. Please keep up the great work and support and thank you once again everything.

Rick W."

Thank You Kristi and Amy for making Taction - The Contact Center an astounding value to our partners!

For more about Taction - The Contact Center please see our website http://www.taction.com/.

Customer Accolade for Client Consumer Advocate Amy B. and Contact Center Agent Sherri T!

VP of HR, Theresa J. passed along this note from a Client customer:

"Dear Amy,

Thanks so much for all the help you have given me. You are lucky to have wonderful and helpful people like Sherri working for you.

Both your Moms raised some wonderful young ladies.

Thanks again,

Ursula W."

Congratulations Ladies and Thank You for your World Class Service!

Taction - The Contact Center Announces January Agent of the Month...

A veteran Agent of 12 years, the January 2011 Agent of the Month has served Taction - The Contact Center in many capacities and as an Agent has set the bar for World Class Service since her first holiday season in 1998.

Congratulations Becki D. and thank you for making this contact center one of the best!

For more about Taction - The Contact Center, our World Class Agents and Services just go to Taction.Com

Client Accolade for Taction - The Contact Center Agent Jan G!

Trainer and Quality Assurance Lead Charity H. wrote:

Our Client emailed us to pass along their thanks to our very own Jan G.! She processed an order on 1/24 for $749.14!!!! They stated "This is the largest single retail order we've [ever] received. We wanted to thank her for her efforts."

Amazing Jan!!!

Looking to improve your call center sales? See the article, as previously published by Connections Magazine, Turn Your Call Center into a Sales Center

Or Contact Us Today to discover how Taction can boost your bottom line!

LESSONS IN OUTSOURCING: AVOIDING “I TOLD YOU SO…”

You’re the new breed of business using e-commerce to sell it, outsource fulfillment to send it, and outsource call center to back it up. You are leading the pack out of the recession and growing your business without storing one widget or employing a full-time customer care team. Things are going great, until the cracks start to show.

Read the entire article as posted by publisher Peter DeHaan on FindACallCenter.Com

For more about Randy McKee or Taction - The Contact Center see Taction.Com

Taction - The Contact Center Announces December 2010 Agent of the Month!

Having captured the highest Attendance, Achievement, and Quality Assurance scores this month's winner is no stranger to this post and with almost seven years under her belt, this Contact Center agent is hard to beat!

Congratulations Laurie J. and thank you for making Taction - The Contact Center the world class service organization that it is!

A Customer Accolade for Taction - The Contact Center Agent Jen S.!

Client Consumer Advocate Amy B. wrote:

I just spoke with [Client] Customer Maryann M., she had an "issue" when she placed her order a week ago. She called on 12/30 and spoke to one of our agents and was so pleased with the courteous, knowledgeable assistance that she received. She was assured that even though our Customer Service department was out of the office, she would be taken care of ASAP and not to worry.

Maryann would like us all to be very thankful to have Jen S. on our team answering the phone, she was definitely thankful!

Way to go Jen...I'm so glad you are on the phone answering [Client] calls.

Amy B.
Consumer Advocate
Taction - The Contact Center

Taction - The Contact Center Announces Top Agents for December!

As key metrics come back from Quality Assurance, Taction's top agents are announced for December... starting with December's "In The Green"; those agents that garnered quality metrics that exceeded our standard.

Congratulations to Contact Center Agent Kristi G for such high scores! Kristi is no stranger to exceeding expectations whether those of our Clients, their customers, or here at Taction as she is a regular winner of Agent of the Month.

Thank you Kristi, for your efforts to always WOW! those around you!

Customer Accolade for Racquelle B!

Evening Supervisor Michele H. wrote:

[Client] customer Mr Lee L. requested to speak with me this evening. He had ordered a couple of customized items and just received them. He wanted to let us know he is very pleased with both the items and with our employees; especially with Racquelle! He is "tickled" that he can talk with "real people" when he calls [Client] and that we have someone helpful and pleasant like Racquelle to answer his questions. He is so impressed that he is already planning his next order!

Thank you Racquelle for doing such a great job taking care of our customers. We all truly appreciate it!

Michele M. H.
Taction ~ The Contact Center
Team Leader ~ HighesTeam
Evening Supv