Wednesday, March 30, 2011

Customer Accolade for Contact Center Agent Becki D!



Training Coordinator, Charity H wrote:

I had the pleasure of speaking with [Client] customer Emily S. She wanted to let me know how impressed she was with our Customer Service Representatives. She had spoken to a couple of them in the last couple of days and was really impressed with how well they knew their "stuff".

[Emily] was so amazed when she was speaking with Becki when Becki actually [asked to place] her on hold and went and measured the [product sizing] for her! She said she had never spoken to any company that had offered to go to that level of service for her before.

Thank you Becki for going above and beyond for our customers! [Emily] said that she will certainly be shopping [with our Client] again in the future!


GREAT JOB! WE APPRECIATE ALL YOU DO!!

Charity Hayes

http://www.taction.com/
 
 

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