LESSONS IN OUTSOURCING: AVOIDING “I TOLD YOU SO…”

You’re the new breed of business using e-commerce to sell it, outsource fulfillment to send it, and outsource call center to back it up. You are leading the pack out of the recession and growing your business without storing one widget or employing a full-time customer care team. Things are going great, until the cracks start to show.

Read the entire article as posted by publisher Peter DeHaan on FindACallCenter.Com

For more about Randy McKee or Taction - The Contact Center see Taction.Com