Evening Supervisor, Laureen wrote:
A [Client] customer, Nathan D, called to discuss carry on luggage and dimensions. He had the pleasure of reaching one of our "knowledgeable" agents. At the end of the call he asked to speak with her supervisor.
Nathan stated that she was helpful, very polite and patient. It was a longer call which resulted in an order. She did a great job in explaining about the carryon luggage.
The agent who provided such excellent service was Jen S!! Way to go Jen! Great Job!
Laureen
Evening Supervisor
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