Night Supervisor Laureen wrote:
Customer Janice L. called tonight and spoke with Jen S. At the end of the call she asked to speak with a supervisor. Janice had been struggling to find [specific product] and had been unsuccessful until tonight.
Janice wanted to be sure Jen got recognized for going above and beyond and making a great effort in assisting Janice with her struggle.
Way to go Jen S! Thank you for being here and for providing excellent customer service!
Laureen
Night Supervisor
http://www.taction.com/
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