Customer Accolade for Contact Center Agent Jen S!

Cosumer Advocate, Amy B. wrote:

I just spoke with Client caller Sharon M. who called in to get information on a couple of collections that we do not sell...

She was so impressed with the friendly, helpful person that answered the phone that she requested to speak with her supervisor. Sharon stated that "...Jen didn't know the answers yet advised that she could refer me to someone that would have the details on these collections".

Sharon was very impressed that the very nice person on the phone not only admitted that she didn't have the information but was extremely helpful in giving her the phone number to where she could get all the info needed on other company collections.

It appears that we have a perpetual Accolade Queen in the making!!!!

Way to go, Jennifer! You really are an Ace with our Customers!

For more about Taction - The Contact Center please see http://www.taction.com/