Client Consumer Advocate Amy B. wrote:
I just spoke with [Client] Customer Maryann M., she had an "issue" when she placed her order a week ago. She called on 12/30 and spoke to one of our agents and was so pleased with the courteous, knowledgeable assistance that she received. She was assured that even though our Customer Service department was out of the office, she would be taken care of ASAP and not to worry.
Maryann would like us all to be very thankful to have Jen S. on our team answering the phone, she was definitely thankful!
Way to go Jen...I'm so glad you are on the phone answering [Client] calls.
Amy B.
Consumer Advocate
Taction - The Contact Center
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