Press: Taction’s High Touch Service Meets High Fashion, Once Again

Waldoboro, Maine, March 31, 2011

Taction – The Contact Center has a new partner, Jill Milan, maker of exquisite, leather-free handbags for women who are compassionate and on the cutting edge of style.

The brand’s first line was launched at the celebrity-studded 25th Anniversary Genesis Awards in Los Angeles earlier this month. The awards are given out by the Humane Society of the United States.

“We’re excited to announce our company and first collection, the Spring/Summer 2011 line,” said Jill Fraser, chief executive officer of Jill Milan. “The collection combines luxurious style with the highest quality of design and construction, and does so without using animal-based materials.”

An entrepreneur and a vegan, Fraser strives to combine fashion with philanthropy. The company’s signature “Thoroughbred Bag” was designed with equine rescue in mind, and a portion of the proceeds from sales will support programs that rescue horses from slaughter.

The upscale bags are handmade in Florence, Italy by craftsmen who use natural, luxurious materials such as linens, cottons, and buttery-soft faux leathers. The hardware is also handmade, and the beads used on some bags in the line are blown by artisans in Murano, Italy.

Prior to the launch, Jill Milan formed partnerships with DeFacto Design to develop its e-commerce-enabled website, and with Taction – the Contact Center to develop and maintain its consumer relationships.

"Taction's deep experience with luxury and fashion goods made it the best choice for Jill Milan. Their history of handling some very high-profile fashion companies gave us confidence that they understand our product and will communicate its unique benefits to consumers,” Fraser said.

Taction has served some of the fashion industry’s best-known brands, including one that was named for its iconic designer and dotted with her initials, Taction’s CEO Steve White pointed out.

“Our agents know how to create a great experience for people who want white-glove service,” White said. “What’s wonderful is that Jill Milan consumers have high style and a big heart, and our agents appreciate that. They like being on a team that’s changing the future of high fashion.”

ABOUT JILL MILAN: For the Jill Milan story and for photos of the inaugural handbag line, visit http://www.jillmilan.com/.

ABOUT TACTION: Taction is a contact center for hire offering professional, positive telesales and services to your customers 24/7, 365—whether they're individuals or businesses. We’re located on the beautiful coast of Maine, which means our agents come to work happy. You can hear that over the phone. http://www.taction.com/

For Immediate Release, March 31, 2011
Contact: Randall McKee (800) 508-9936

 

Customer Accolade for Contact Center Agent Becki D!

Training Coordinator, Charity H wrote:

I had the pleasure of speaking with [Client] customer Emily S. She wanted to let me know how impressed she was with our Customer Service Representatives. She had spoken to a couple of them in the last couple of days and was really impressed with how well they knew their "stuff".

[Emily] was so amazed when she was speaking with Becki when Becki actually [asked to place] her on hold and went and measured the [product sizing] for her! She said she had never spoken to any company that had offered to go to that level of service for her before.

Thank you Becki for going above and beyond for our customers! [Emily] said that she will certainly be shopping [with our Client] again in the future!


GREAT JOB! WE APPRECIATE ALL YOU DO!!

Charity Hayes

http://www.taction.com/
 
 

Customer Accolade for Contact Center Agent Jen S. and Client Consumer Advocate Amy B!

Vice President of Human Resources, Theresa Jones, sent along this email from a Client Customer for life!

"Dear Amy,

I just wanted to say thanks to you and [Jen] for your gracious and speedy handling of a problem I had with my recent delivery.

As I mentioned, my daughter and I each own several pieces, and we are very enthusiastic about their quality and design.

Now, after dealing with your company directly for the first time, we are just as enthusiastic about team as we are about your products.

Thanks again!

Best wishes,

Evelina R."


For more about Taction - The Contact Center and our WOW! Factor service please see http://www.taction.com/

Customer Accolade for Client Consumer Advocate Amy B!

Supervisor Charity wrote:

I had the pleasure of speaking with "Dr. Arnold" today. He called for one reason only... to let us know how that Amy had restored his faith in [Client]! He stated that he wasn't going to take me through the whole story but that he was a faithful [Client] customer and that this most recent situation had shaken him but Amy had scored a TOUCHDOWN! She had hung in there 'till everything was taken care of! He felt that she was just wonderful and an email wasn't enough. He needed to reach out beyond that to express his appreciation!

WAY TO GO AMY!! WE LOVE YOU!!

For more about Taction Services and our Award Winning Agents please go to http://www.taction.com/

Customer Accolade for Contact Center Agent Janelle B!

Client Consumer Advocate Amy B. forwarded the following email from a Customer:

"I would just like express my thanks to the sales person who assisted me with my purchase this morning, placed by calling the 800-number. It was a pleasure dealing with her. She would no doubt respond that she was only doing her job. No, she was doing more than that. I could not have asked for more professional and efficient service.

I would be remiss not to mention this to management.

Albert M."

Amy wrote:

With a little footwork, I found that Mr. M. had called early on Saturday morning 3/5 to cancel his order because he couldn't get the promotional code to work online, our Agent canceled his first order and placed another with the promotion and 2 additional items (WOW)!

Thank you, Janelle for making [Our Client] #1 in our Customer's eyes. You have left a very good impression on Mr M!

Job Well Done!

Amy

For more about Taction - The Contact Center and our Award winning Agents please go to http://www.taction.com/

An Accolade for Contact Center Agent Jen S!

Night Supervisor Laureen wrote:

Customer Janice L. called tonight and spoke with Jen S. At the end of the call she asked to speak with a supervisor. Janice had been struggling to find [specific product] and had been unsuccessful until tonight.

Janice wanted to be sure Jen got recognized for going above and beyond and making a great effort in assisting Janice with her struggle.

Way to go Jen S! Thank you for being here and for providing excellent customer service!

Laureen

Night Supervisor
http://www.taction.com/

Contact Center Agent of the Month for February, 2011

Taction - The Contact Center is pleased to announce the Agent of the Month for February, 2011. We bragged her up so hard in January that we'll get right to the drum roll...

Please congratulate Becki D. for another Agent of the Month win! We smell a dynasty brewing here...


For more about Taction - The Contact Center and our Award Winning Agents please go to http://www.taction.com/!