Evening Supervisor, Laureen wrote:
A [Client] customer, Nathan D, called to discuss carry on luggage and dimensions. He had the pleasure of reaching one of our "knowledgeable" agents. At the end of the call he asked to speak with her supervisor.
Nathan stated that she was helpful, very polite and patient. It was a longer call which resulted in an order. She did a great job in explaining about the carryon luggage.
The agent who provided such excellent service was Jen S!! Way to go Jen! Great Job!
Laureen
Evening Supervisor
Wish your call center received Accolades like this? Contact us now to discuss the Taction difference!
Friday, June 17, 2011
Thursday, June 16, 2011
Customer Accolade for Contact Center Agent Mary R!
Consumer Advocate Amy B. wrote:
I just spoke with Giovanna C. who wanted to thank [our client] for employing the wonderfully, caring person that she had just had a conversation with!
She stated that Mary was Really Awesome, Patient, and Kind! Mary listened to her situation and gave her an immediate resolution!
Mary apologized that the Father's Day delivery was stolen from the porch once it had been delivered, but assured her that we would send out the replacement and he would receive this by the middle of next week.
Ms C. had never been through anything like this before but was very happy that she was dealing with a company that was so understanding.
When you see Mary Ross, please congratulate her on a call well done!
For more about Taction and our award winning agents, like Mary, please see http://www.taction.com/
I just spoke with Giovanna C. who wanted to thank [our client] for employing the wonderfully, caring person that she had just had a conversation with!
She stated that Mary was Really Awesome, Patient, and Kind! Mary listened to her situation and gave her an immediate resolution!
Mary apologized that the Father's Day delivery was stolen from the porch once it had been delivered, but assured her that we would send out the replacement and he would receive this by the middle of next week.
Ms C. had never been through anything like this before but was very happy that she was dealing with a company that was so understanding.
When you see Mary Ross, please congratulate her on a call well done!
For more about Taction and our award winning agents, like Mary, please see http://www.taction.com/
Tuesday, June 14, 2011
A Customer Accolade for Contact Center Agen Kristi G!
Consumer Advocate Amy B. wrote:
I just received an email from a customer who had been having trouble getting authorization with his credit card (he has a foreign billing address). Here is the email he sent:
COMMENTS: Hi, I would really like to thank Kristie from your customer service department for providing me with top quality customer service. I am sure the quality of the bag I have ordered will also be of top quality as your customer service.
Thanks Kristie again, Kind Regards
Prashu
Guess I don't need to say anything else, except Thank You, Kristie G. for taking wonderful care of our customers!
Amy
Consumer Advocate
For more about Taction please see http://www.taction.com/
I just received an email from a customer who had been having trouble getting authorization with his credit card (he has a foreign billing address). Here is the email he sent:
COMMENTS: Hi, I would really like to thank Kristie from your customer service department for providing me with top quality customer service. I am sure the quality of the bag I have ordered will also be of top quality as your customer service.
Thanks Kristie again, Kind Regards
Prashu
Guess I don't need to say anything else, except Thank You, Kristie G. for taking wonderful care of our customers!
Amy
Consumer Advocate
For more about Taction please see http://www.taction.com/
Friday, June 10, 2011
Client and Customer Accolade for Contact Center Agent Tina A!
Charity H wrote:
A Client emailed us this morning with this wonderful feedback concerning our own Tina A!! AWESOME JOB!! Keep up the good job!! We love proving to customers and clients that Taction Agents are the BEST!!
Client Message: "We just wanted to pass some happy customer feedback to you for Tina A!
We just had a customer call in who had trouble with her order due to UPS. She spoke with Christina last night and could not say enough about how wonderful Tina was and how helpful she had been last night. She said that no matter what time of day she calls in she has always had a wonderful experience and whoever she speaks to has always been so patient, helpful and kind."
For more about Taction - The Contact Center please see http://www.taction.com/
A Client emailed us this morning with this wonderful feedback concerning our own Tina A!! AWESOME JOB!! Keep up the good job!! We love proving to customers and clients that Taction Agents are the BEST!!
Client Message: "We just wanted to pass some happy customer feedback to you for Tina A!
We just had a customer call in who had trouble with her order due to UPS. She spoke with Christina last night and could not say enough about how wonderful Tina was and how helpful she had been last night. She said that no matter what time of day she calls in she has always had a wonderful experience and whoever she speaks to has always been so patient, helpful and kind."
For more about Taction - The Contact Center please see http://www.taction.com/
Wednesday, June 8, 2011
Customer Accolade for Contact Center Agent Jen S!
Cosumer Advocate, Amy B. wrote:
I just spoke with Client caller Sharon M. who called in to get information on a couple of collections that we do not sell...
She was so impressed with the friendly, helpful person that answered the phone that she requested to speak with her supervisor. Sharon stated that "...Jen didn't know the answers yet advised that she could refer me to someone that would have the details on these collections".
Sharon was very impressed that the very nice person on the phone not only admitted that she didn't have the information but was extremely helpful in giving her the phone number to where she could get all the info needed on other company collections.
It appears that we have a perpetual Accolade Queen in the making!!!!
Way to go, Jennifer! You really are an Ace with our Customers!
For more about Taction - The Contact Center please see http://www.taction.com/
I just spoke with Client caller Sharon M. who called in to get information on a couple of collections that we do not sell...
She was so impressed with the friendly, helpful person that answered the phone that she requested to speak with her supervisor. Sharon stated that "...Jen didn't know the answers yet advised that she could refer me to someone that would have the details on these collections".
Sharon was very impressed that the very nice person on the phone not only admitted that she didn't have the information but was extremely helpful in giving her the phone number to where she could get all the info needed on other company collections.
It appears that we have a perpetual Accolade Queen in the making!!!!
Way to go, Jennifer! You really are an Ace with our Customers!
For more about Taction - The Contact Center please see http://www.taction.com/
Monday, June 6, 2011
An Accolade for Contact Center Agent, Laurie J!
Consumer Advocate Amy B, wrote:
Ms H. called from Specialized Transportation INC to inquire about providing trucking services to [our Client].
She was so impressed with the "wonderful conversation" that she had and the "outstanding customer service", she asked to speak with me to give praise about the person she had just spoke with.
Although Ms H. was not purchasing today... I am sure she will remember this call when she is looking for her next suitcase.
When you see Laurie Johnson, please congratulate her for receiving an Accolade!
Thank you Laurie, for your dedication to our Clients!
Amy
Consumer Advocate
Taction - The Contact Center
For more about Taction please see http://www.taction.com/
Ms H. called from Specialized Transportation INC to inquire about providing trucking services to [our Client].
She was so impressed with the "wonderful conversation" that she had and the "outstanding customer service", she asked to speak with me to give praise about the person she had just spoke with.
Although Ms H. was not purchasing today... I am sure she will remember this call when she is looking for her next suitcase.
When you see Laurie Johnson, please congratulate her for receiving an Accolade!
Thank you Laurie, for your dedication to our Clients!
Amy
Consumer Advocate
Taction - The Contact Center
For more about Taction please see http://www.taction.com/
Friday, June 3, 2011
EFFICIENCY MAINE SELECTS AWARD-WINNING WALDOBORO COMPANY TO MANAGE CALL CENTER
(AUGUSTA) -- Efficiency Maine recently awarded a contract for call center services to Waldoboro-based Taction – The Contact Center.
Taction will be answering in-bound calls made to Efficiency Maine’s toll-free number, assisting business and residential clients of Efficiency Maine programs by fielding inquiries concerning incentives and other matters.
Taction takes telephone and e-mail orders and handles customer service and sales for some of the country's most trusted brands. Current and past clients include Samsonite Company Stores, Cuddledown, American Express, Kodak, Maine's Office of Tourism, Harbor Sweets Chocolatier, Polaroid, Lotus 1-2-3, and the Maine Public Broadcasting Network.
In 2006, Taction was the first outsourced contact center ever to win the NorthFace ScoreBoard Award, a prestigious national honor given to companies that provide superior customer satisfaction. Taction qualified for the award – considered the "Oscar" of the customer service industry – by scoring high client satisfaction levels on two consecutive surveys conducted by Omega in 2005.
“We are proud to have Efficiency Maine as one of our valued clients because we believe so strongly in its mission of energy efficiency and conservation,” said Taction’s founder and CEO, Ralph White. “We admire Efficiency Maine’s goals and programs, and feel their contributions are critically important in helping Mainers to be smart stewards of their resources, while reducing the overall cost of energy for the entire state.”
“Our operations require a call center that can handle complex questions, provide quick and accurate information, and deliver it with professionalism and courtesy, said Efficiency Maine Executive Director Michael Stoddard. “Taction impressed us with their talent and experience, and we are happy to have them on board.”
Efficiency Maine is an independent quasi-state agency dedicated to promoting the more efficient and cost-effective use of energy in order to save money for Maine residents and businesses, grow the economy, and create jobs.
###
For more info, contact: Efficiency Maine, Paul Badeau, (207) 287-4350
For more about Taction contact Randall McKee (800) 508-9936
Taction will be answering in-bound calls made to Efficiency Maine’s toll-free number, assisting business and residential clients of Efficiency Maine programs by fielding inquiries concerning incentives and other matters.
Taction takes telephone and e-mail orders and handles customer service and sales for some of the country's most trusted brands. Current and past clients include Samsonite Company Stores, Cuddledown, American Express, Kodak, Maine's Office of Tourism, Harbor Sweets Chocolatier, Polaroid, Lotus 1-2-3, and the Maine Public Broadcasting Network.
In 2006, Taction was the first outsourced contact center ever to win the NorthFace ScoreBoard Award, a prestigious national honor given to companies that provide superior customer satisfaction. Taction qualified for the award – considered the "Oscar" of the customer service industry – by scoring high client satisfaction levels on two consecutive surveys conducted by Omega in 2005.
“We are proud to have Efficiency Maine as one of our valued clients because we believe so strongly in its mission of energy efficiency and conservation,” said Taction’s founder and CEO, Ralph White. “We admire Efficiency Maine’s goals and programs, and feel their contributions are critically important in helping Mainers to be smart stewards of their resources, while reducing the overall cost of energy for the entire state.”
“Our operations require a call center that can handle complex questions, provide quick and accurate information, and deliver it with professionalism and courtesy, said Efficiency Maine Executive Director Michael Stoddard. “Taction impressed us with their talent and experience, and we are happy to have them on board.”
Efficiency Maine is an independent quasi-state agency dedicated to promoting the more efficient and cost-effective use of energy in order to save money for Maine residents and businesses, grow the economy, and create jobs.
###
For more info, contact: Efficiency Maine, Paul Badeau, (207) 287-4350
For more about Taction contact Randall McKee (800) 508-9936
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