A Customer Accolade for Taction - The Contact Center Agent Mary R!

Wow! sometimes creating an exceptional first impression can result in lifelong customer loyalty... this may be just be the case here!

Team Leader Michele wrote:

[Client] customer Gypsy R. requested to speak with me tonight. She said she never asks to speak with supervisors but she just had to let me know how fantastic a job Mary did taking her orders. She heard about [our Client] on the Dr Oz show and while she is vegan, she has several family members who love fish. She felt great giving them gifts of our products due to it being organic and from sustainable fisheries. She said Mary did a great job explaining the shipping times and options and was very helpful in choosing the right items. She is going to call back and order more gifts. She wishes she could speak with Mary every time she calls because she is so sweet!

Thank you, Mary, for taking such great care of this first time customer. She truly appreciates your time and patience, as do we!!


Michele M Hayes
Taction ~ The Contact Center
Team Leader ~ HighesTeam