Mr. Willam M., who is home on leave from military service, attempted to place an order on the [Client] Website. He had a very hard time with the website and decided to call and place his order. The item he wanted would not go into his cart and he gave up. He had the pleasure of getting Sue D. when he called. He stated she was extremely courteous and patient. Sue, with assistance from the supv, was able to get the item he wanted into the cart, get his APO/FPO billing address to process and submit the order! He was extremely pleased and wanted Sue commended for this as well as the supervisor who assisted her. Thank you Sue for providing a great Customer Service experience to a very happy [Client] customer!
Laureen
Day Supervisor
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