An Accolade for Taction - The Contact Center Agent Sue D!

 Laureen, Day Supervisor wrote:

Mr. Willam M., who is home on leave from military service, attempted to place an order on the [Client] Website. He had a very hard time with the website and decided to call and place his order. The item he wanted would not go into his cart and he gave up. He had the pleasure of getting Sue D. when he called.

He stated she was extremely courteous and patient. Sue, with assistance from the supv, was able to get the item he wanted into the cart, get his APO/FPO billing address to process and submit the order! He was extremely pleased and wanted Sue commended for this as well as the supervisor who assisted her. Thank you Sue for providing a great Customer Service experience to a very happy [Client] customer!

Laureen

Day Supervisor

http://www.taction.com/

Customer Accolade for Taction - The Contact Center Agent Claire B.!

Team Leader Michele wrote:

Sally Brown asked to speak with me tonight regarding the great service she received from Claire. She said, and I quote: "Claire was very, very nice. She seems like a lovely, very pleasant person. She was polite and professional while taking my orders."

Sally is a long standing customer with [Client] and said she will certainly continue to do business with us in the future thanks to representatives like Claire.

Thank you very much, Claire, for taking such wonderful care of our customers.

Michele H.
Taction ~ The Contact Center
Team Leader ~ HighesTeam

 
 

Just Read Food-by-Mail Industry Update for November 2010

Always the optimist, I try not to jump on every band wagon that has a tune I like... I tend to pick'em wrong every time.

However when 5th Food Group's Tony Cox sends a report I'm more confident and Tony's November Report has a pretty danceable beat.

To read the full report and get the newsletter just go to: http://www.5thfoodgroup.com/Nov_2010

An Accolade for Team Taction!

Usually Accolades come in for an individual agent whos service performance prompted a client or customer to call back, mail, or email us and praise that individual's performance.

At Taction - The Contact Center we pride ourselves on developing lasting relationships with and for our clients and their customers.

Here's an example of when that pays off...

Team Leader Michele H. wrote:

"I had the pleasure of speaking with [Client] customer John N. this evening. He wanted to send a big thank you out to all of the wonderful agents he has spoken with while ordering. He is a repeat customer and loves the 'fantastic group of people that work' here. He is happy with the prompt service he receives and states that his order always arrives on time."

Thank you ALL for the great job you do taking care of our Customers everyday. It is truly appreciated.

Michele H.
Taction - The Contact Center
Team Leader ~ HighesTeam
Evening Supv.

What is Taction's Agent of the Month?

At Taction - The Contact Center quality in service and information delivery is our brand. Measuring the things that matter is continuous and the competition each month is tough when the average Agent tenure is 4 to 5 years. These folks know what they are doing!

To answer the question, what is Taction's Agent of the Month, is simple. The Agent of the Month is the Agent with the highest quality rating up to 100 points. How we arrive at that rating is not so simple...

Taction's quality rating system is called AAA and covers the following areas:

• Attendance - In a 24/7, 365 day contact center world, attendance is incredibly important.
• Achievement - Accolades and other achievements, including business improvement ideas
• Accuracy - Call Monitoring Scores and Error rates are covered under this category

To sum it up, Agents who secure the distiction of Agent of the Month have great attendance, get more positve feedback from our clients and their customers, and have higher call monitoring scores and fewer to no data collection errors.

It takes World Class people to make a World Class Contact Center!

www.taction.com

Taction - The Contact Center Announces October's Agent of the Month!

It's official! Taction's Agent of the Month, for the month of October, is veteran Agent Laurie J. Laurie is a frequent Agent of the Month, see September 2010.

Congratulations Laurie!