An Accolade for Contact Center Agent Robin W.

Team Leader Michele H. wrote:

I had the pleasure of speaking with Mr Jones this evening. He wanted to ensure all of Robin's peers and managers knew what an "incredibly wonderful job" she did helping him with his order.

He said it was the "most pleasant phone ordering experience he's had in many, many months." He was impressed that Robin took the time to offer him other items and still remained pleasant and helpful.

Mr Jones thinks you deserve a gold star Robin, and I certainly do as well! Thank you for the wonderful job you do taking care of our Customers every single day.

Michele M Hayes

Taction ~ The Contact Center

An Accolade for Contact Center Agent Kristi O.!

Teamleader Becki D. wrote:

Kimberly P. called today and placed an order for some product from [Client]. She wanted to let us know that we are an awesome company and she is going to tell everyone about us. She said she has been looking for [product] online for a couple of days and no other companies wanted to help her. She called today and spoke with Kristie O and was very pleased with the service she received. She said Kristie was excellent and very helpful. Please congratulate Kristie on a job well done. You are AWESOME!

Thanks,
Becki
Team Leader
Taction - The Contact Center

An Accolade for Contact Center Agent, Mary R!

Consumer Advocate Amy B wrote:

Yesterday we received a call from a customer who wanted to buy an additional piece to match the piece that she purchased last week.

She received the best service and was so happy with the way that she had been treated, that she replied to my updated invoice (she received [offer] discount so her pricing was updated) -

"My many thanks to both of you for your outstanding service.  I will enjoy both of my {products] all the more.  My other {products] deserve a break since I travel weekly throughout the US and Canada for work. 

Thanks again, 

Lisa G. "

When you see Mary R., assure her that she does an AWESOME job at Taction!!

Congrats Mary, you are a great asset to Taction and I enjoy working with you!

Amy B.

Consumer Advocate

For more about Taction - The Contact Center and our services please see http://www.taction.com/

Contact Center Agent, Kristi O. does it again!

Just as cream always rises to the top, so does the talent at Taction - The Contact Center. Having just announced May 2010 Agent of the Month we again recognize the example in excellence that Contact Center Agent Kristi O. represents with her second top honor in so many months...

Congratulations, Kristi, for taking Agent of the Month again in May 2010!

An Accolade for Taction - The Contact Center Agent Mary R!

Team Leader Debbie K. wrote:

I had the pleasure today of speaking to a Ms. Snow today who had called in to place an order with [Client], She spoke to Mary R. and had nothing but good things to say about her experience! She said that Mary was WONDERFUL!

She stated that it wasn't often that she gets to speak to a really pleasant customer service person. She said that Mary was rare, and that she definitely seems like she is a keeper! She said she enjoyed every moment that she spent ordering with Mary, and that she deserved a raise!

Thank you so much Mary for your World Class Customer Service. It is a really nice feeling to be on the other end of a conversation with someone saying such nice things about a fellow employee!

Debbie K.
Taction - The Contact Center