Client Accolade for Taction - The Contact Center Agent Neal R!

As we have often pointed out, it is rare in our industry to have a customer go out of their way to praise a call center agent, and even more so when they reach beyond the call center and contact the Home Office. Recently Client Services Manager, Michele B. received an email Fwd from one of our clients regarding agent feedback.

Here is the email message Michele shared with us:

“Neal from Customer Service just assisted me in adjusting my order of  last night, and I wish to commend him on his competence and patience at this hour of the morning. He was of great help, and I appreciate his proficiency and manner. He is to be complimented, which I am doing.

Joanne El-F.”

Nicely Done , Neal, that's WOW! Factor, in writing, from your customer AND our client! By the way, Neal generally works the graveyard shift 10pm to 8am... WOW!