An Accolade for Taction - The Contact Center Agent Kristi O...

Supervisor Laureen wrote:

A customer asked to speak with a supervisor to state what great service she was provided. Ms. Jennie had just got out of the hospital, she had been in numerous times and due to this her hair has become very thin. She was on the phone for quite a while with the agent. The customer stated that the agent was sooooo patient with her and it was appreciated as Jennie said she had to repeat a lot of things and the agent was great. Jennie also stated she is kinda gun shy about ordering with  a Credit Card as she has had a bad experience but felt reassured that all was well with ordering from us. 

Who is this agent who provided such great service? 

KRISTI O. [thanks] for being so kind and patient with this customer and providing excellent service as always!

Laureen

(Day supervisor)