A Client Accolade for All Taction Agents

An Open Letter From Taction Sales Manager, Randy McKee:

Hi Team,

You may or may not know this but your President and CEO Steve likes to say you folks are good... Darned good... That you folks get a lot of Accolades and that just does not happen much in our line of business.

Lets talk about Accolades.

Word History: People usually have to stick their necks out to earn accolades, and this is as it should be. In tracing accolade back to its Latin origins, we find that it was formed from the prefix ad-, “to, on,” and the noun collum, “neck,” which may bring the word collar to mind. From these elements came the Vulgar Latin word *accollre, which was the source of French accolade, “an embrace.” An embrace was originally given to a knight when dubbing him, a fact that accounts for accolade having the technical sense “ceremonial bestowal of knighthood,” the sense in which the word is first recorded in English in 1623.

Accolades would be given when a client, and or caller goes out of their way to praise a Team Member.

This may include:

* asking to speak with a superior
* initiating contact, with a superior (or other), in any form.

I received a voice mail from our newest client Mark who stated that he feels things are going exceptionally well, that he is very, very pleased with the end results of your calls and he knows that as you all become more comfortable with the [qualification] process he'll be seeing more transfers.

This is great work ladies and gentlemen and as I've written before so it bears repeating, I couldn't be any more proud of each and every one of you.

Randy

Randall McKee, Sales Manager
rmm [@] taction.net
Taction - The Contact Center