Another Accolade for Taction Contact Center Agent Sue G....

Taction Supervisor Will wrote:

[Client] customer Arthur Q. wanted to speak with the supervisor on duty this afternoon to share his experience with Sue G. I had the pleasure of hearing and recording his comments.

Arthur called in to report a "situation" with a previous order placed for his son-in-law. Taction received this [client] call as overflow and Sue handled Arthur's call. She notified the client directly for the necessary follow-up on the order. After this call, Arthur wished to compliment Sue for her efforts.

Arthur reported to me that Sue was "patient, polite and knowledgeable." [He] also stated that Sue assured him this issue would be resolved in a way that gave him "confidence" about the outcome. Arthur Q. and his son-in-law are loyal [Client] customers who have long been pleased with the company's products and customer service.

Thank you Sue G. for keeping up [Client's] high standards and excellent tradition for customer service. Your efforts with this client and other Taction clients are greatly appreciated.

Thanks again,

Will

Supervisor

Taction is a multi-client, award winning contact center, serving premium and trusted brands since 1983.