LESSONS IN OUTSOURCING: AVOIDING “I TOLD YOU SO…”

You’re the new breed of business using e-commerce to sell it, outsource fulfillment to send it, and outsource call center to back it up. You are leading the pack out of the recession and growing your business without storing one widget or employing a full-time customer care team. Things are going great, until the cracks start to show.

Read the entire article as posted by publisher Peter DeHaan on FindACallCenter.Com

For more about Randy McKee or Taction - The Contact Center see Taction.Com

Taction - The Contact Center Announces December 2010 Agent of the Month!

Having captured the highest Attendance, Achievement, and Quality Assurance scores this month's winner is no stranger to this post and with almost seven years under her belt, this Contact Center agent is hard to beat!

Congratulations Laurie J. and thank you for making Taction - The Contact Center the world class service organization that it is!

A Customer Accolade for Taction - The Contact Center Agent Jen S.!

Client Consumer Advocate Amy B. wrote:

I just spoke with [Client] Customer Maryann M., she had an "issue" when she placed her order a week ago. She called on 12/30 and spoke to one of our agents and was so pleased with the courteous, knowledgeable assistance that she received. She was assured that even though our Customer Service department was out of the office, she would be taken care of ASAP and not to worry.

Maryann would like us all to be very thankful to have Jen S. on our team answering the phone, she was definitely thankful!

Way to go Jen...I'm so glad you are on the phone answering [Client] calls.

Amy B.
Consumer Advocate
Taction - The Contact Center

Taction - The Contact Center Announces Top Agents for December!

As key metrics come back from Quality Assurance, Taction's top agents are announced for December... starting with December's "In The Green"; those agents that garnered quality metrics that exceeded our standard.

Congratulations to Contact Center Agent Kristi G for such high scores! Kristi is no stranger to exceeding expectations whether those of our Clients, their customers, or here at Taction as she is a regular winner of Agent of the Month.

Thank you Kristi, for your efforts to always WOW! those around you!

Customer Accolade for Racquelle B!

Evening Supervisor Michele H. wrote:

[Client] customer Mr Lee L. requested to speak with me this evening. He had ordered a couple of customized items and just received them. He wanted to let us know he is very pleased with both the items and with our employees; especially with Racquelle! He is "tickled" that he can talk with "real people" when he calls [Client] and that we have someone helpful and pleasant like Racquelle to answer his questions. He is so impressed that he is already planning his next order!

Thank you Racquelle for doing such a great job taking care of our customers. We all truly appreciate it!

Michele M. H.
Taction ~ The Contact Center
Team Leader ~ HighesTeam
Evening Supv