A Customer Accolade for Taction - The Contact Center Agent Mary R!

Wow! sometimes creating an exceptional first impression can result in lifelong customer loyalty... this may be just be the case here!

Team Leader Michele wrote:

[Client] customer Gypsy R. requested to speak with me tonight. She said she never asks to speak with supervisors but she just had to let me know how fantastic a job Mary did taking her orders. She heard about [our Client] on the Dr Oz show and while she is vegan, she has several family members who love fish. She felt great giving them gifts of our products due to it being organic and from sustainable fisheries. She said Mary did a great job explaining the shipping times and options and was very helpful in choosing the right items. She is going to call back and order more gifts. She wishes she could speak with Mary every time she calls because she is so sweet!

Thank you, Mary, for taking such great care of this first time customer. She truly appreciates your time and patience, as do we!!


Michele M Hayes
Taction ~ The Contact Center
Team Leader ~ HighesTeam

An Accolade for Taction - The Contact Center agent Angie D!

Team Leader Michele wrote:

[Client] customer Maria F. couldn't say enough about the incredible job Angie did tonight. She wanted to send a big thank you to her for being so sweet and understanding. Maria needed to cancel an order and Angie did everything in a very courteous manner from finding out if she could help place a different order, to collecting her information. Maria was also impressed that even though Angie [was] a bit under the weather, she stayed positive and took time to answer her questions.
Thank you, Angie, for helping our Customers with such understanding and courtesy. It is truly appreciated every day!

Michele M Hayes
Taction ~ The Contact Center
Team Leader ~ HighesTeam

An Accolade for Taction - The Contact Center Agent Jenn S.!

Team Leader Michele wrote:

[Client] customer Mr Winston asked to speak with me regarding the great job Jennifer did helping him with his order tonight. She took time to explain the products and the promotion he was trying to use. He said she not only helped him save money, but even offered additional products to go with the [product] he was purchasing as a gift. He was pleased at how courteous she was and that she verified everything to ensure the gifts were perfect.

Mr Winston wanted everyone to know that he will continue to be a [Client] customer because of the wonderful treatment he received today. He is sure that we must be a good company if we employ such great people!

Thank you, Jennifer, for being a wonderful representation of our Client. Your dedication does not go unnoticed.

Michele H.
Taction ~ The Contact Center
Team Leader ~ HighesTeam

Q4 Heavy? Tony Cox and 5th Food Group offer tips and techniques to survive the long and slow offseason

Another constructive and actionable update from Tony Cox and 5th Food Group! At Taction - The Contact Center we see the ebb and flow of the gifting and specialty food industry first hand and hope that many may pull something from Tony's update for a fantastic 2011...

Read the Food-by-Mail Industry Update December 2010 here http://www.5thfoodgroup.com/Dec_2010

http://www.taction.com/

Happy 27th Anniversary, Taction - The Contact Center!

27 years ago, Steve White moved from Virginia to Maine, to start a business. He focused initially on a very narrow niche - taking reservations for Maine innkeepers. New England 800 Company (renamed Taction in 2001), quickly grew into a respected industry

example of excellence that includes our newest company 800-CALL-NOW^®.

With a dozen or so major clients located throughout the country, Steve began to build his management team with an eye towards individuals he recognized had tremendous talent. First and foremost, he wanted to find individuals who shared his belief that each and every customer call provided an opportunity to create a satisfying experience, one transaction after another.

Our award winning contact center and award winning clientele have made Taction - The Contact Center the success it is today. Congratulations, Steve White and Taction - The Contact Center, on 27 years of excellence!

For more about Steve White and Taction the Contact Center http://www.taction.com

For more about New England 800 Company and 800-CALL-NOW^® http://available.800callnow.com/