An Accolade for Contact Center Agent Mary R!

…So Becki (Teamleader) forwarded an email from Mary R. that basically said:

‘I took a [Client] call this evening for a gentleman by the name of Grant. He asked me what the name of the company I worked for was, where we were, were we an after hours ordering line? He said that the only reason he asked is because he was impressed with how I had handled his call and that he owned a small business in his town that does nautical cabinetry and cutting boards and is looking for a place that he could use to help with calls.’

Mary sent the email on her own time, and as our Sales Person I followed up. Boy did Grant have a lot of great things to say about Mary! Grant has worked in different levels of the catalog sales business and knows how hard it is and what it takes to make a caller feel good about the experience. In a world where most customer service agents just don’t get it, he knows Mary does, she is after all, a great representative of Taction and our Client. As a small business owner he’s quite reluctant to “give up” the direct contact with his customers but seemed to feel we would be up to the task based on his experience.

Congratulations Mary, you’ve got WOW! Factor built right in!

When you talk the talk you get more talk yet when you walk the walk (like Mary) we make new friends who might grow into more clients for Taction – The Contact Center!

Randy

Randall McKee
Sales Manager
Taction – The Contact Center
www.taction.com