Customer Accolade for Contact Center Agent Mary R!

Consumer Advocate Amy wrote:

I just had the pleasure of speaking with Mr Donaldson who had nothing but kind words to speak of one of our Agents. He said that she was the "kind you want to keep"!

He is switching from Delsey and Travel Pro to [our Client] because he was very impressed with the way he was just handled on the phone and reassured about the products he is interested in purchasing.

I would say that Mary R. has left a great impression on Mr Donaldson and he will be a Customer for a long time!

Thank you, Mary for your dedication to our Clients!

Amy
Consumer Advocate

For more about Taction - The Contact Center and our World Class Agents please see http://www.taction.com/

It's No Myth, USPS QR Code Summer Sale is Final!

Planning a mail-drop this summer and wringing your hands over the expense? Well put your hands together for the USPS and the PRC because they just gave you a discount!

It's true! The promotion provides business mailers with an upfront 3% discount on Standard and First-Class mail letters and flats that include a two-dimensional barcode that can be read or scanned by a smartphone.

With no minimum volume this opens up a new conversation with many small to medium direct mailers who might decide to create supplemental mailings during an otherwise "slow season" market.

For more about the Promotion just go here: USPS Promotion FAQ

For more about using QR Codes just go here: QR CODEs or just contact us, we'd be glad to help with your next mail campaign!

Customer Accolade for Contact Center Agent Will M!

Quality Assurance Leader Charity H wrote:

Team,

I had the pleasure of speaking with [client] customer Mr. Wes D. today. He wanted to take the time to let us know that he was impressed with Will's procedures and his demeanor. He was expeditious, and answered his questions quickly and appropriately. And even somewhat anticipated his requests! He wanted us to make sure that we gave Will a pat on the back for him!

Will, thank you for all you do! It is Appreciated!
Charity

http://www.taction.com/

Taction - The Contact Center's April Agent of the Month!

Vice President and General Manager Theresa Jones announced Taction's Agent of the Month for April 2011 is no other than our very own "most likely to get named Agent of the Month", Agent Laurie J.

Congratulations and Thank You Laurie, you put the WOW! in WOW!Factor

For more about Taction - The Contact Center please see http://www.taction.com/