An Accolade for Taction - The Contact Center Agent Racquelle B!

One of our Clients forwarded the following customer email to Operations Manager Michele B.

“I just placed my second order over the phone for a 6 month supply of your [product]. I must say both times I have ordered the customer service representatives have been extremely friendly and very helpful. I like the convience of the [product] but your friendly customer service is really the reason I have come back to order again and will order again in the future”

Great Job Racquelle! Stand up and take a bow!!!!

Thank you Racquelle for being an asset to the Taction team!!!

Michele

Client Accolade for Contact Center Agent Janelle B!

VP of HR, Theresa J passed the following email on from one of our expanding Clients:

"Alan Gordon, our Director of IT development called into the help desk yesterday afternoon and spoke w/ Janelle about our new initiative. He asked her questions even though he knew that the TACTION team was [un]aware of the initiative.

...Alan announced to the executive team at our meeting this morning that he was impressed with TACTION and [you] are clearly a company which values customer service.

Thank you for all your efforts and let's keep up the great work.

Rosalie

Director of Customer Service"

Thank you, Janelle, for feeling your way 'in the dark' with honesty, integrity and with the spirit of award winning customer care!

For more about Taction - The Contact Center please see our website http://www.taction.com/

Customer Accolade for Call Center Agent Kristi G. and Consumer Advocate Amy B!

The following email was forwarded through to praise Call Center Agent Kristi G. and Consumer Advocate Amy B, (yes, again!) for their continued efforts to create life-long raving fans and customers for our clients!

"I needed to write a letter to say how amazed I was by the care I received on Tuesday Feb 1, 2011. To make a long story short, I purchased a [product] less then a month ago and things on it started to break. I talked to two people within the [company], one the in Warranty Dept. and the other in the Sales Department who worked with the Customer Service Department to help me. Unfortunately, I was driving so I wasn't able to take their names otherwise I would mention their names. Bottom line, everyone involved went beyond and above the call to help me out and take care of the problem. What they did made me speechless and I can't thank them enough for their help, support, understanding. Even now I have a hard time expressing the words on how great they made me feel as a customer, when customer service is not easy to come by anymore. Please keep up the great work and support and thank you once again everything.

Rick W."

Thank You Kristi and Amy for making Taction - The Contact Center an astounding value to our partners!

For more about Taction - The Contact Center please see our website http://www.taction.com/.

Customer Accolade for Client Consumer Advocate Amy B. and Contact Center Agent Sherri T!

VP of HR, Theresa J. passed along this note from a Client customer:

"Dear Amy,

Thanks so much for all the help you have given me. You are lucky to have wonderful and helpful people like Sherri working for you.

Both your Moms raised some wonderful young ladies.

Thanks again,

Ursula W."

Congratulations Ladies and Thank You for your World Class Service!

Taction - The Contact Center Announces January Agent of the Month...

A veteran Agent of 12 years, the January 2011 Agent of the Month has served Taction - The Contact Center in many capacities and as an Agent has set the bar for World Class Service since her first holiday season in 1998.

Congratulations Becki D. and thank you for making this contact center one of the best!

For more about Taction - The Contact Center, our World Class Agents and Services just go to Taction.Com

Client Accolade for Taction - The Contact Center Agent Jan G!

Trainer and Quality Assurance Lead Charity H. wrote:

Our Client emailed us to pass along their thanks to our very own Jan G.! She processed an order on 1/24 for $749.14!!!! They stated "This is the largest single retail order we've [ever] received. We wanted to thank her for her efforts."

Amazing Jan!!!

Looking to improve your call center sales? See the article, as previously published by Connections Magazine, Turn Your Call Center into a Sales Center

Or Contact Us Today to discover how Taction can boost your bottom line!