Customer Accolade for Taction Contact Center Agent Jan G!

Team Leader Michele H. wrote:

Client Customer Richard G. asked to speak with me this evening regarding the wonderful service he received from Jan G. He said she went out of her way to make sure he had all the information he needed for his product return. She also checked our website and helped him find the perfect bag for his business needs. He said Jan deserved the rest of the night off and asked me to give her a big hug for a job very well done.

Thank you very much, Jan, for taking such wonderful care of our Customers! I am sure he will remember this experience and will order from us again in the future.

Michele H.
Team Leader ~ HighesTeam
Taction ~ The Contact Center

Diane Clarkson's Report for Forrester Research makes a fair case for progressive chat.

Posted by atg.com, this report (with contributions from Carrie Johnson, Elizabeth Stark, and Brendan McGowan) made me feel a lot better about how web consumers may view progressive chat.

Use the link to read this informative paper.

https://www.atg.com/resource-library/analyst-reports/Forrester-Making-Proactive-Chat-Work.pdf

Customer Accolade for Contact Center Agent Kim O!

Team Leader Michele H. wrote:

I had the pleasure of speaking with client customer Karen H. tonight. She wanted to let everyone know what an awesome job Kim did! She stated it was a wonderful experience with no pressure involved.

Kim knew she needed a lot of specific information about supplements before ordering so she explained we have product specialists that would be happy to help her.

Karen is a hair dresser and said she wished she had someone so sweet and knowledgeable working for her! She plans on also letting the specialists know how happy she is with the type of service she received tonight.

Thank you so much Kim for making such a wonderful impression on a new customer! It sounds like you made a lifetime customer out of Karen!


Michele M H.
Taction ~ The Contact Center
Team Leader ~ HighesTeam

Small Contact Center Attracts Clients with Big Talent, Taction in the News!

Publisher Peter DeHaan, Connection Magazine, broke the news story that we think is pretty cool!

Click here to view "Taction Clients Win Big" 

For more about Taction - The Contact Center please see http://www.taction.com/

or contact Randall M McKee by dialing 800.508.9936

or use Email

Customer Accolade for Laurie W.!

Team Leader Michele H. wrote:

Customer Kathy asked to speak to me tonight regarding the wonderful job our very own Laurie W. did! She said she was very helpful and went above and beyond to answer all her questions. Kathy wants everyone to know how much she appreciates the level of service she received from Laurie tonight.

Thank you so much for everything you do for our customers, Laurie! We truly appreciate it as well!

Michele H.
Team Leader
http://www.taction.com/

An Accolade for Contact Center Agent Brittany F.!

Daytime Supervisor Laureen A. wrote:

Dr. Barbara, called to request a catalog. Upon completion of the request, Dr. Barbara asked to speak with management to express her satisfaction and compliment Brittany on the excellent Customer Service she had provided.

Dr Barbara stated she was very nice, very efficient and precise and well behaved. She wanted to be sure Brittany is recognized. She also stated Brittany deserved a raise! Taction appreciates the excellent service you provided to a happy customer!

Thank you Brittany!

Laureen

Daytime Supervisor

Taction - The Contact Center Announces Agent of the Month

 For her third consecutive month, Taction - The Contact Center Agent, Kristi O. has earned Agent of the Month! Instead of being one of those capricious awards a lot of companies give each month, Agent of the Month is a performance based award that is earned, not given. For more about "Agent of the Month" go here.

Congratulations Kristi on your fine performance and your pursuit of excellance in a field of award winning Agents!