Read the entire article as posted by publisher Peter DeHaan on FindACallCenter.Com
Tuesday, January 25, 2011
LESSONS IN OUTSOURCING: AVOIDING “I TOLD YOU SO…”
You’re the new breed of business using e-commerce to sell it, outsource fulfillment to send it, and outsource call center to back it up. You are leading the pack out of the recession and growing your business without storing one widget or employing a full-time customer care team. Things are going great, until the cracks start to show.
For more about Randy McKee or Taction - The Contact Center see Taction.Com
Friday, January 14, 2011
Taction - The Contact Center Announces December 2010 Agent of the Month!
Having captured the highest Attendance, Achievement, and Quality Assurance scores this month's winner is no stranger to this post and with almost seven years under her belt, this Contact Center agent is hard to beat!
Congratulations Laurie J. and thank you for making Taction - The Contact Center the world class service organization that it is!
Subscribe to:
Posts (Atom)
