Customer Accolade for Contact Center Agent Mary R!

Consumer Advocate Amy B. wrote:

I just spoke with Giovanna C. who wanted to thank [our client] for employing the wonderfully, caring person that she had just had a conversation with!

She stated that Mary was Really Awesome, Patient, and Kind! Mary listened to her situation and gave her an immediate resolution!

Mary apologized that the Father's Day delivery was stolen from the porch once it had been delivered, but assured her that we would send out the replacement and he would receive this by the middle of next week.

Ms C. had never been through anything like this before but was very happy that she was dealing with a company that was so understanding.

When you see Mary Ross, please congratulate her on a call well done!


For more about Taction and our award winning agents, like Mary, please see http://www.taction.com/

A Customer Accolade for Contact Center Agen Kristi G!

Consumer Advocate Amy B. wrote:

I just received an email from a customer who had been having trouble getting authorization with his credit card (he has a foreign billing address). Here is the email he sent:

COMMENTS: Hi, I would really like to thank Kristie from your customer service department for providing me with top quality customer service. I am sure the quality of the bag I have ordered will also be of top quality as your customer service.

Thanks Kristie again, Kind Regards

Prashu

Guess I don't need to say anything else, except Thank You, Kristie G. for taking wonderful care of our customers!


Amy
Consumer Advocate


For more about Taction please see http://www.taction.com/