Charity H wrote:
A Client emailed us this morning with this wonderful feedback concerning our own Tina A!! AWESOME JOB!! Keep up the good job!! We love proving to customers and clients that Taction Agents are the BEST!!
Client Message: "We just wanted to pass some happy customer feedback to you for Tina A!
We just had a customer call in who had trouble with her order due to UPS. She spoke with Christina last night and could not say enough about how wonderful Tina was and how helpful she had been last night. She said that no matter what time of day she calls in she has always had a wonderful experience and whoever she speaks to has always been so patient, helpful and kind."
For more about Taction - The Contact Center please see http://www.taction.com/
Friday, June 10, 2011
Wednesday, June 8, 2011
Customer Accolade for Contact Center Agent Jen S!
Cosumer Advocate, Amy B. wrote:
I just spoke with Client caller Sharon M. who called in to get information on a couple of collections that we do not sell...
She was so impressed with the friendly, helpful person that answered the phone that she requested to speak with her supervisor. Sharon stated that "...Jen didn't know the answers yet advised that she could refer me to someone that would have the details on these collections".
Sharon was very impressed that the very nice person on the phone not only admitted that she didn't have the information but was extremely helpful in giving her the phone number to where she could get all the info needed on other company collections.
It appears that we have a perpetual Accolade Queen in the making!!!!
Way to go, Jennifer! You really are an Ace with our Customers!
For more about Taction - The Contact Center please see http://www.taction.com/
I just spoke with Client caller Sharon M. who called in to get information on a couple of collections that we do not sell...
She was so impressed with the friendly, helpful person that answered the phone that she requested to speak with her supervisor. Sharon stated that "...Jen didn't know the answers yet advised that she could refer me to someone that would have the details on these collections".
Sharon was very impressed that the very nice person on the phone not only admitted that she didn't have the information but was extremely helpful in giving her the phone number to where she could get all the info needed on other company collections.
It appears that we have a perpetual Accolade Queen in the making!!!!
Way to go, Jennifer! You really are an Ace with our Customers!
For more about Taction - The Contact Center please see http://www.taction.com/
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