An Accolade for Contact Center Agent Jen S!

Night Supervisor Laureen wrote:

Customer Janice L. called tonight and spoke with Jen S. At the end of the call she asked to speak with a supervisor. Janice had been struggling to find [specific product] and had been unsuccessful until tonight.

Janice wanted to be sure Jen got recognized for going above and beyond and making a great effort in assisting Janice with her struggle.

Way to go Jen S! Thank you for being here and for providing excellent customer service!

Laureen

Night Supervisor
http://www.taction.com/

Contact Center Agent of the Month for February, 2011

Taction - The Contact Center is pleased to announce the Agent of the Month for February, 2011. We bragged her up so hard in January that we'll get right to the drum roll...

Please congratulate Becki D. for another Agent of the Month win! We smell a dynasty brewing here...


For more about Taction - The Contact Center and our Award Winning Agents please go to http://www.taction.com/!