Supervisor Steve F. wrote:
I had the pleasure of speaking with Mrs K. She stated that she had ordered an item and called for some information on it. Shelly was very courteous, knowledgeable, and a pleasure to talk to. Shelly helped her find other items that weigh less and also gave her the Consumer Relations department to help her with other items that would weigh less and that are not carried by shop.client.com. Shelly also provided a dealer referral so that Mrs Kumar could see other items and try them out before buying.
Way to go, Shelly!
Sincerely,
Stephen F.
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