An Accolade For Contact Center Agent Claire B.!

Laureen, Daytime Supervisor wrote:

I had the pleasure of speaking with Ms. Holly M. from California. She spoke with Claire and stated to me that Claire is an excellent representative [ for tourism], was professional and very friendly. She also stated it made her feel good to speak with someone so pleasant. Holly said "you hear a lot of negative about customer service representatives" and she wanted to be sure Claire received positive recognition for her assistance with info on Fall in Maine. She will be coming to Maine the end of September to the Eastport area and is looking forward to her visit.

We chatted a bit and Holly stated if everyone in Maine is as friendly as Claire and myself it will be a great trip! Great job Claire! Thank you for providing a great experience to another satisfied customer.

Laureen
Daytime Supv.

For more about Taction - The Contact Center's Award Winning Services see http://www.taction.com/

An Accolade for Contact Center Agent Shelly M.!

Supervisor Steve F. wrote:

I had the pleasure of speaking with Mrs K. She stated that she had ordered an item and called for some information on it. Shelly was very courteous, knowledgeable, and a pleasure to talk to. Shelly helped her find other items that weigh less and also gave her the Consumer Relations department to help her with other items that would weigh less and that are not carried by shop.client.com. Shelly also provided a dealer referral so that Mrs Kumar could see other items and try them out before buying.

Way to go, Shelly!

Sincerely,

Stephen F.