We all know what a great job Amy does in assisting you all with [Client's], but what we sometimes tend to overlook is what a great job she does in assisting [Client's] customers.
Below is an email that was sent in regards to the service that Amy provided to a [Client] customer; so I would like to take this moment to personally thank Amy for the great job that she does for both you and our Clients.
Dear Amy,
Thank you for giving me the individualized attention to allow my transaction to (finally!) be completed. I really appreciate the level of customer service you provided, especially in light of the previous experience [DEL] up until that point you took over. The [product] arrived today! The charge and reversal may have happened so quickly in succession that I have yet to even see a charge on my account. All in all, great on both counts! Please feel free to pass this message on to your manager in demonstration of your outstanding job and going above and beyond for me.
Again, many thanks,
Heather
