ATTA Gal, Contact Center Consumer Advocate Amy B

Dear Amy,

Thank you so much for your help! I am truly so impressed with [your Company] and the great customer service you have extended me.

Sincerely,

Jessica

An Accolade for Contact Center Agent Brittany F.

Client Services Manager Michele wrote:

I received an email from [one of our clients] regarding a call that our very own Brittany Fales handled.

Here is the exact quote:

"I wanted to pass on a kudos to one of your staff. Brittany F.
received a call last night around 10pm EST and based on her detailed
documentation she was a true advocate of [our company]. It sounds if she really understands the program and genuinely wanted to help the [customer].
Please pass my thanks on to her for such a great note and doing her best in providing a great call for the customer.

This was provided to me by one of our Client Consultants and I know
that this left quite an impression on her."

Well, Ms Brittany, I think you should stand up and take a bow.....
(I will ask for your autograph later.... :-) )

Thank you for your hard work and dedication,

Michele

An Accolade for Taction Call Center Agent Jennifer S

Taction Shift Leader Charity wrote:

Several people had the pleasure of speaking to Ms Pinkert this evening. She was a customer who was determined to speak to Jennifer.

She had spoken to her previously and was so impressed she would not place her order with anyone but her! Ms Pinkert stated that Jennifer was so extremely helpful with all her questions and concerns!

Ms Pinkert said that she usually never called a business back and asked to speak with a particular representative, but she was so completely blown away by Jennifer that she "hunted her down".

Thanks Jenn for all you do!! Great Job!

An Accolade for Call Center Agent Sue G

Taction Team Leader wrote:
I had the extreme pleasure of speaking with [a customer], Roseanne tonight. She [contacted the supervisor] to let us know how wonderful Agent Sue G was!
Roseanne stated she had been in sales for many years herself, and that Sue G was a wonderful sales person and was just great!
Roseanne went on to say that Sue G could sell Manhattan to the Indians…
So our thanks and appreciation go out to Sue G down on the 1st floor. Way to go!

Taction Systems Manager Celebrates 20 Years of Service

Taction employees enjoyed food and friends, new and old today, during a gathering to celebrate 20 years of service for Systems Manager Chris Blum.

A lover of linux and the links, Chris applies kernel wizardry to his golf game every chance he gets.

During the course of Chris’ tenure he has guided the call center through many changes and challenges as the industry moved from terminals (in the dark ages) to pcs, to browser based crm, cms, and shopping carts.

Thank you Chris for your dedication and direction in all things IT and beyond and congratulations on 20 years!