"Turn Your Call Center into a Sales Center" published in Connections Magazine, May 2010 Issue

The article, "Turn Your Call Center into a Sales Center" will be featured in the May Issue of Connections Magazine. This informative feature provides guidance from Administrative to floor level for improving call center agent sales performance with strategic bullet points and real world actionables for you to put to work today!

Watch for your May Issue of Connections Magazine or click here to read the article.

An Accolade for Taction - The Contact Center Agent Laurie J!

Supervisor Neal wrote:

Customer Jean R. had such a pleasant experience with Laurie that she decided that she should be recognized. She said that Laurie spent lots of time helping her with her new supplement order. Laurie did a great job combining shipments to save her money. She was very helpful when it came to all the questions Jean had.

Terrific job, Laurie!

Thank you,

Neal

How Outsourcing and Cooperative Purchasing Can Boost Your Bottom Line

On May 6th, 2010 Randy McKee, Sales Manager for Taction - The Contact Center will present, " How Outsourcing and Cooperative Purchasing Can Boost Your Bottom Line" to the Maine Association of Chamber of Commerce Executives at the 2010 MACCE Annual Spring Conference.

Hosted by The Southern Midcoast Maine Chamber and held at the Captain Daniel Stone Inn in Brunswick, Maine the Spring Conference brings Chamber Executives from all over Maine together for three days of thought leadership and is sponsored by Constant Contact, Taction - The Contact Center, and others still coming on board.

The presentation will outline how Taction's new program, the Maine Chambers Call Center Alliance, offers cooperative purchasing for Chambers and their member companies to leverage the power of 24 hour call center to maximize marketing efforts in the highly competitive tourism and catalog industries.

We’ve got brag’n rights!

Well maybe we don't have brag'n rights, however we sure are proud!

Recently Multichannel Merchant released its list of 2010 finalists for the MCM Award and lo and behold we have three clients in line for the Gold and Silver. The total list of 72 finalists span the catalog and e-commerce spectrum and include such trusted brands as Patagonia and King Arthur Flour.

It’s not surprising that our fantastic clients have been nominated, especially since one of them won silver last year (we’re counting on you for the gold this year!), yet to have three at once is incredible and very special!

Gold and Silver Award winners will be announced May 25 at a special luncheon at the Retail Marketing Conference (formerly ACCM) in Orlando, FL. We wish we could be there to see you folks “medal-up”!

To see the complete list of finalists by Category Go Here.

So… Wow! Congratulations, each of you, on being named a finalist for a 2010 MCM Award from Multichannel Merchant and best of luck to you all!