Another Accolade for Taction Contact Center Agent Mary R.

A [Client] customer, Mr. K., asked to speak with a supervisor regarding ---- yet again --- Ms. Mary R.!!! WOW!

He stated she was very polite, professional and answered all his questions. He wanted to be sure Mary was praised for her excellent CS.

Mr. K. is moving to Italy and will be buying more [product]. He loves [Client's product]! Today he purchased luggage that totaled $549.99! (and he is going to purchase more).

Excellent job Mary, keep up the great work! We certainly appreciate it!

Laureen
Supervisor

Another Accolade for Taction Contact Center Agent Sue G....

Taction Supervisor Will wrote:

[Client] customer Arthur Q. wanted to speak with the supervisor on duty this afternoon to share his experience with Sue G. I had the pleasure of hearing and recording his comments.

Arthur called in to report a "situation" with a previous order placed for his son-in-law. Taction received this [client] call as overflow and Sue handled Arthur's call. She notified the client directly for the necessary follow-up on the order. After this call, Arthur wished to compliment Sue for her efforts.

Arthur reported to me that Sue was "patient, polite and knowledgeable." [He] also stated that Sue assured him this issue would be resolved in a way that gave him "confidence" about the outcome. Arthur Q. and his son-in-law are loyal [Client] customers who have long been pleased with the company's products and customer service.

Thank you Sue G. for keeping up [Client's] high standards and excellent tradition for customer service. Your efforts with this client and other Taction clients are greatly appreciated.

Thanks again,

Will

Supervisor

Taction is a multi-client, award winning contact center, serving premium and trusted brands since 1983.